The Damart paper catalog no longer functions as a standalone directory. Each printed reference is part of a hybrid system where certain sizes, colors, and complementary collections exist only online. Understanding this logic before placing an order avoids unnecessary back-and-forth between the paper and the website.
Catalog references and actual availability on the Damart site
The Damart paper catalog displays a product reference for each item. On the site, this same reference provides access to a broader range than what the paper shows. An item printed in three colors may offer five or six online, sometimes with additional sizes not present in the paper version.
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We recommend always checking the online product sheet before confirming a purchase. The catalog order function accessible from the top of the site allows you to directly enter the printed reference and land on the complete sheet, without navigating through categories.
The opposite is also true: an item out of stock in the paper catalog may be available online in a different color. The catalog remains a tool for locating items, but actual stock can only be checked on damart.fr. Those who wish to order from the Damart catalog save time by systematically cross-referencing the paper reference and the digital sheet.
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Seasonal Damart catalogs: understanding the rotation of collections
Damart has abandoned the logic of a single annual catalog. The brand now publishes thematic and seasonal e-catalogs (autumn volume, winter catalog, holiday special) that succeed each other with their own pricing grid and promotional offers.
This rotation has a direct consequence on orders: a reference seen in volume 1 autumn may no longer appear in the winter catalog. The promotional code associated with a given catalog generally expires with the release of the next one.
We observe that customers used to the large annual catalog sometimes find themselves with an expired promo code or an inapplicable offer. The validity date is always in small print on the paper order form. Checking it before entering the code on the site avoids a blockage at the time of payment.
Catalog offers and web offers: two distinct circuits
The discounts displayed in the paper catalog and those on the site do not always stack. An offer of “free delivery to Pickup points for purchases over 60 euros” may be conditional on adding a specific code, different from the one printed in the catalog. Before finalizing, we recommend comparing the amount displayed in the cart with that expected from the catalog.
Damart ordering channels: choose the right one for your situation
Damart maintains three ordering channels in parallel, each with its own technical specifics.
- Online at damart.fr: access to the entire stock, payment by credit card or Alma in three installments without fees, and the possibility of e-reservation in-store within two hours (items reserved for 48 hours, with no purchase obligation).
- By phone, Monday to Saturday from 8 am to 8 pm excluding holidays: an advisor can enter catalog references on your behalf and check availability in real-time. This channel remains the most suitable for bulk orders or size advice requests.
- By mail, sending the order form to Damart 59086 Roubaix Cedex 2: the slowest channel, reserved for people without internet access. The downloadable order form is also available in PDF on the site.
A point of caution: no official Damart app exists to date, neither on Google Play nor on the Apple Store. Any app bearing this name is fraudulent. Mobile ordering is done exclusively through the web browser.
Damart size and material guides: utilize the tools before ordering
The return rate for clothing ordered remotely remains a recurring issue. Damart has developed an ecosystem of practical guides (jacket and coat sizes, European size conversion, belt size, tights, lingerie, shoes) that should be consulted before each order, not after an exchange.
The shoe guide, for example, cross-references foot length with width to direct towards standard or wide comfort. Damart size guides take morphology into account, not just measurements. This is a differentiating factor compared to the generic grids offered by most retailers.
Technical materials and informed ordering
The material sheets (Thermolactyl for winter, Climatyl for summer) are not just marketing arguments. They indicate the level of warmth or breathability associated with each range. Consulting the materials page before choosing between two similar references avoids receiving an item that is too warm or too light for the intended season.
The purchasing journey on the site now includes mentions “Need help placing an order?” at several strategic points, including on product sheets and guides. The online chat allows for immediate answers regarding size equivalence or availability, without having to pick up the phone.
Returns and refunds Damart: what the catalog does not always specify
The return conditions are listed on the service pages of the site but are often absent from the paper catalog. The refund is made to the original payment method, which means that a payment by mail with a check results in a refund by check, with a longer delay than a credit card refund.
For items ordered via the paper order form, the return slip is included in the package. However, orders placed online generate a slip from the customer area. Mixing the two circuits (paper order, return via the online customer area) creates tracking errors that customer service sometimes takes time to resolve.
The most reliable strategy remains to keep the same channel from start to finish: online order, online return; paper order, paper return with the provided slip.